data protection

privacy policy

(1) General principles
"GLOW UP STUDIO" is committed to protecting the privacy of its customers and to treating their personal data confidentially. The data protection practices are described in this privacy policy. We collect and process personal data exclusively on the basis of the legal provisions of the General Data Protection Regulation (GDPR) and the Telecommunications Act (TKG).

(2) Collection and processing of personal data
To fulfill your order, it is necessary that you provide certain information, including:

  • name
  • E-mail address
  • postal address
  • payment information
  • order details

This information is transmitted to "GLOW UP STUDIO" via the platform used (e.g. Shopify, Etsy) and processed to process the order.

We also store your data to process the contract and to facilitate the purchasing process. Cookies are used, among other things, to temporarily store certain information (e.g. IP address, session data).

(3) Data processing on the website & cookies
When you visit our website, certain data is automatically collected for technical reasons, including:

  • your IP address
  • start and end of your session
  • information about your browser and operating system

This processing is carried out on the basis of our legitimate interest in accordance with Art. 6 (1) (f) GDPR. Our website uses cookies to improve user-friendliness. Some cookies remain stored on your device until you delete them manually. Deactivating cookies can limit the functionality of our website.

(4) Newsletter & Marketing Communication
By registering for our newsletter, you agree to receive regular information and offers by email. You can revoke your consent at any time using the unsubscribe link in the newsletter.

(5) Transfer of personal data to third parties
Your personal data will only be transferred to third parties in the following cases:

  • Payment processing: Your payment data will be passed on to the respective bank or payment service provider (e.g. Shopify Payments, SumUp, Etsy Payments).
  • Shipping service provider: For the delivery of your orders, we transmit your address and contact details to the respective shipping service provider (e.g. GLS, Austrian Post).
  • Accounting & Tax: Our tax consultants receive access to the necessary invoice data within the framework of legal obligations (e.g. tax law).
  • Legal obligations: Data may be passed on in response to legal requirements or official requests.

(6) Storage and deletion of data

  • If you cancel the purchase process, the data stored by us will be deleted.
  • If the contract is concluded, all data will be stored until the expiry of the statutory retention periods:
    • Tax retention period: 7 years
    • Product liability & warranty: 10 years

(7) Your rights under the GDPR
As a data subject, you have the right to:

  • Information: You can request at any time what data we have stored about you.
  • Deletion: You can request the deletion of your data, provided that there are no statutory retention periods to the contrary.
  • Correction: If stored data is incorrect, you can request a correction.
  • Restriction of processing: In certain cases, you can request that we only process your data to a limited extent.
  • Data portability: You can request that we provide your personal data in a structured format.
  • Objection: You can object to the processing of your data, especially for direct marketing purposes.
  • Complaint: If you suspect a data protection breach, you can contact the data protection authority or us.

(8) Contact & Responsible Person
For the purposes of EU data protection law, Sebastian Rinnhofer is the controller of your personal information. If you have any questions or concerns regarding data protection processing, you can contact us at:

GLOW UP STUDIO OG
Viktor-Christ-Gasse 10, 1050 Vienna
E-Mail: hello@glowupstudio.at
Phone: +43 665 65661172

For out-of-court consumer disputes, the EU online dispute resolution platform is available: https://ec.europa.eu/consumers/odr